Return Policy

At cotpurez, we’re committed to making sure you feel great about every purchase. If something doesn’t quite work out, we’ve made returning your item simple and worry-free.

1. Eligibility for Returns

Return Window:
You may request a return within 30 days of receiving your order.

Item Conditions:
To qualify for a return, items must be in new, unused condition—this means unwashed, unworn, with original tags attached and packaging intact. Items showing signs of wear, use, or damage will not be accepted.

Non-Returnable Items Include:

• Intimate wear (including bras and underwear) and swimwear

• Customized or made-to-order items

• Gift cards (physical or digital)

• Products marked as “Final Sale”

2. How to Start a Return

Step 1 – Contact Us:
Reach out to us at [email protected] or use the return form on our website. Make sure to include your order number and a short explanation of the reason for your return.

Step 2 – Authorization:
Once we’ve reviewed your request, we’ll send you a Return Authorization Code and instructions on how to send your item back.

Step 3 – Send It Back:
Package your return securely using the original packaging. Be sure to include the return code and send it to the return address we provide.

Note: Unless the item was incorrect or defective upon arrival, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method to avoid any delivery issues.

3. Refund Information

Refund Processing:
Once we’ve received and inspected your returned item, we’ll issue your refund to the original form of payment.

Timeline:
Please allow 3 to 15 business days from the time we receive your return for the refund to reflect in your account. Timelines may vary based on your bank or payment provider.

Partial Refunds:
If a return is received in a condition that doesn’t meet our return standards (e.g., signs of wear, missing tags, or packaging), we may issue only a partial refund.

4. Received a Damaged or Incorrect Item?

If your item arrived damaged, defective, or not as ordered, please get in touch within 3 days of delivery at [email protected]. Attach your order number and clear photos of the issue.
We’ll resolve it quickly—with a replacement or full refund, and we’ll cover the return shipping in these cases.

5. Still Waiting for a Refund?

If your refund hasn’t appeared after 15 business days:

• Check with your bank or credit card provider

• Keep in mind that some financial institutions take longer to finalize refunds

• Still have questions? Email us at [email protected] and we’ll help sort it out

Thank you for choosing cotpurez.
We’re proud to be part of your fashion story—and we’re always here to support you.